Privacy policy
We collect only what you put in the request form and what a standard web server records. We use it to answer you. Address suggestions in the form come from Google. We do not sell your details.
What we collect
- What you type in the request form: your name or company, email address, city or ZIP code, and the details of your request.
- Standard technical data: your browser, your device type and the pages you visit, collected by our analytics.
- The time and place of your request.
We do not ask for payment details, passwords or government identification. Do not send them.
How we use it
To read and answer your request, to keep a record of it, and to understand which pages help. We do not sell your details. We do not send marketing email unless you ask us to.
Address suggestions come from Google
When you start typing an address in the request form, the suggestions come from Google. Your keystrokes in that field are sent to Google to produce them. Google handles that data under its own policy. You can skip the field and type your city or ZIP code instead.
Analytics
We use PostHog to count visits and see which pages are read. It is configured through a first-party path on this site. You can block it with a browser setting or an extension.
Your choices
To see, correct or delete your request, reply to our email and say so. We keep requests as long as they are useful for answering you and for our records, then delete them.
Changes
We will update this page when this changes and date it. Last reviewed 11 November 2026.
Questions people ask
Who sees my request?
The people who answer requests, and the service that stores them.
Do you use cookies?
Analytics may set a cookie or use local storage; you can block it.
Is Google tracking me?
Google receives what you type in the address field.
How do I delete my request?
Reply to our email.
Ask for totes
Tell us the size, the grade, the count and where. We read the last contents before we answer.